From 24 x 7 access to our customer support representatives to 2nd level support for technical staff, customer support is inherently dedicated to ensure the greatest level of success for all LYJA customers and partners. In addition, customers have access to LYJA’s extensive support materials including user friendly training documents, troubleshooting guides, and a comprehensive Knowledgebase.
From installation and training through ongoing management, our proactive and pre-emptive services ensure your needs are met—24×7. We also have a Issue Manager which is a web-based application designed to help a workgroup keep track of issues and tasks via a shared central resource. The system was designed specifically with the IT department in mind, where quick access to shared data and history is a requirement, both from a internal organizational perspective, as well as to fulfill the needs of the customers.